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Refund Policy

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Refund Policy

Proxolve Refund Policy

At Proxolve, we are committed to providing our customers with the highest level of satisfaction when using our Social Media Marketing Panel. We understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully to understand how refunds are processed.

1. Eligibility for Refund

We offer refunds under the following circumstances:

  • Service Non-Delivery: If you have placed an order, and our services are not delivered as promised, you are eligible for a full refund. This may include issues such as technical errors or delays in service delivery.

  • Service Not as Described: If the service delivered is significantly different from what was described on our platform, you may request a refund.

2. Refund Process

To request a refund, please follow these steps:

  • Contact our customer support team through the designated channels on our website, providing details of your order and the reason for your refund request.

  • Our support team will review your request and the associated order to determine eligibility.

  • If your request is approved, we will process your refund within 10 business days, depending on your original payment method. Please note that refunds may take additional time to reflect in your account, depending on your financial institution.

3. Non-Eligibility for Refund

We do not offer refunds under the following circumstances:

  • If you change your mind or no longer wish to use the purchased services.

  • If you have violated our terms of service or engaged in fraudulent activity.

4. Dispute Resolution

If you are dissatisfied with the resolution provided by our support team regarding your refund request, you may initiate a dispute through your payment provider. However, we encourage customers to first reach out to our support team for a resolution. 

(NOTE: MAX AMOUNT LIABLE IS THE MAX ORDER AMOUNT MINUS THE SUNK USED COSTS)

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at help@proxolve.com

Proxolve reserves the right to modify this refund policy at any time without prior notice. We recommend reviewing this policy periodically for any updates. This policy was last updated on 22 September 2023.